Designing clear information that helps people understand, learn, and take action.
I use different communication artifacts to answer different questions about learning, understanding, and action.
How can complex information be explained quickly? What does a person need to know to take action? How should a task be completed step by step? How can information be communicated at scale? How can knowledge be transferred to a specific audience?
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Infographics Educational Leaflets Process Guides Awareness Campaigns Training Materials
Educational Leaflets
Understanding user goals, actions, pain points and experiences across a service.
