Learning Design / User Enablement
Designing clear information that helps people understand, learn, and take action.
I use different communication artifacts to help people understand complex systems, make informed decisions, and take action.
What information do people need before they can take action?
How can complex procedures become easy to follow?
How can legal and civic topics become easy to understand?
How do we help people discover, trust, and adopt a service?
If you want to know...
Look at...
Educational Leaflets
Social media Comunication
Awareness & Adoption Campaigns
Process Guides
Designed process guides that helped citizens and healthcare professionals navigate complex healthcare services and digital transformation programs. By translating procedures, onboarding requirements, and service workflows into clear step-by-step instructions, the materials reduced friction and supported successful task completion.
Onboarding guide for healthcare professionals adopting electronic prescriptions during a nationwide healthcare digitalization program.
Designed a step-by-step operational guide for pharmacists handling cross-border electronic prescriptions. The material simplified a regulated dispensing process by translating legal and procedural requirements into a clear, actionable workflow.
Educational Leaflets
Designed educational materials that helped citizens understand, access, and adopt national digital health services. By simplifying onboarding, registration, and key service journeys, the materials reduced barriers to entry and supported successful adoption of a nationwide digital healthcare platform.
Awareness & Adoption Campaigns
Designed awareness and adoption campaigns supporting the rollout of national digital health services. By connecting service benefits with citizens’ everyday needs, the campaigns increased visibility, understanding, and readiness to engage with new healthcare solutions.
Role: Art Direction, Creative Supervision, Information Design, and alignment with service and regulatory requirements.
Creative Supervision for Educational Campaigns Promoting Poland’s National Patient Portal (IKP)
Behaviour Change Campaign – Public Transport
Designed a behaviour change campaign encouraging fare compliance by reframing ticket validation as a contribution to better public transport services and community infrastructure.
Role: Art Direction, Creative Supervision, Information Design, and translation of strategic objectives into citizen-facing communication.
Social media Comunication
Designed social media content supporting the adoption of national digital healthcare services. Information was translated into accessible, user-centred communication that encouraged awareness, engagement, and everyday use.
Role: Art Direction, Information Design, Content Strategy, and alignment with communication objectives.
Fundation Colectiva
– A narrative illustration series making law accessible through visual storytelling.
Designed narrative social media content that translated legal and civic topics into accessible visual stories, increasing public understanding and engagement.
Role: Art Direction, Visual Storytelling, Information Design.
Designing systems that remain usable under real human constraints.