Learning Design / User Enablement
Designing clear information that helps people understand, learn, and take action.
I use different communication artifacts to answer different questions about learning, understanding, and action.
What does a person need to know to take action?
How do I navigate a complex procedure correctly?
How do We help people understand, trust, and start using a service?
If you want to know...
Look at...
Educational Leaflets
Awareness & Adoption Campaigns
Educational Leaflets
Designed educational materials that helped citizens understand, access, and adopt national digital health services. By simplifying onboarding, registration, and key service journeys, the materials reduced barriers to entry and supported successful adoption of a nationwide digital healthcare platform.
Process Guides
Designed process guides that helped citizens and healthcare professionals navigate complex healthcare services and digital transformation programs. By translating procedures, onboarding requirements, and service workflows into clear step-by-step instructions, the materials reduced friction and supported successful task completion.
Onboarding guide for healthcare professionals adopting electronic prescriptions during a nationwide healthcare digitalization program.
Awareness & Adoption Campaigns
Designed awareness and adoption campaigns supporting the rollout of national digital health services. By connecting service benefits with citizens’ everyday needs, the campaigns increased visibility, understanding, and readiness to engage with new healthcare solutions.
Role: Art Direction, Creative Supervision, Information Design, and alignment with service and regulatory requirements.
Creative Supervision for Educational Campaigns Promoting Poland’s National Patient Portal (IKP)
Designing systems that remain usable under real human constraints.